Clearer support tickets
From Support: My recent post about asking players to ask clearer questions seems to have been mostly ignored. It makes answering support tickets much more difficult than I expected. Two poorly worded...
View ArticleHybrid updates
The Hybrid server software has been updated, but there will be another update before I install it. This update improves the consistency of frame rates for smoother video (always at 30 frames per...
View ArticleHybrid updates complete
The hybrid updates are complete and installed. So whenever you request the server to be online, it will be available for you. But you will need the updated phone app too. Contact me to request it....
View ArticleHybrid server sessions
I’ve been checking the data transfer logs, and the vast majority of data transfers are from when users are logged on to the visual terminal. Remember not to remain logged on unless you are using it,...
View ArticleJAA support
Support (for JAA): I’m finding some new players are having trouble with devoting enough time to data collection. Unfortunately data collection takes time. The pre-sales website explains the amount of...
View ArticleNew hybrid version
I’ve received an updated hybrid version, which includes new phone apps. I’ll be testing them tomorrow, and installing the following day. Also the technician has started works on some cable mods, so if...
View ArticleSchedule 6 – 21 October
I’ll be away between 6 – 21 October but will be working while away, although wont be as quick to respond to emails. Support tickets aren’t affected. I’ll have a Hybrid server with me and can...
View ArticleSlingshot wheels with Hybrid
I’ve been testing on a slingshot wheel with the Hybrid and found a physical anomaly that reduces accuracy. It would affect any roulette computer that uses typical primordial charts (jump charts),...
View ArticleReminder: I’ll be away 6-21 October
Just a reminder I’ll be away from 6th-21st October. I’ll still have email access and will respond, but my responses may be delayed a day or so. But I will not be taking any phone calls.
View ArticleBack Today & general update
I’m back today and have just been managing some tasks. While away I was responding to emails so there are very few emails left, and I’ll respond tomorrow. A few of the findings while away are: ·...
View ArticleHybrid slingshot wheel mods & cables
The mods for Slingshot wheels are complete and working as intended, now I just need to test it on a real wheel to confirm it does the job. I’ll use recorded spins so I can compare previous results....
View ArticleHybrid updates for Slingshot wheels
I’ve finished most of the testing for the Slingshot wheel mod. The wheel’s scatter is rated 63%, and predictions are 20 seconds before the ball falls. Considering the minimum scatter is usually 70%...
View ArticleCalls today, 16th December
Unfortunately a few calls took a longer than expected and I ran out of time for other calls. So I’ll be taking more calls tomorrow (Thursday 17th December), but only between 9:30am – 12 midday....
View ArticleUpdate on partners and support
The partners who have taken over most of the sales and support will be renewing their contract early next year. From feedback I’ve received from players, their support has been prompt and efficient....
View ArticleIf your wheel has bad scatter…
If you are assessing the scatter of wheels, and can’t seem to find one with above a 70% rating, see the updated information at...
View ArticleHoliday schedule
I’ll be away from today (24th Dec) to about 3rd Jan. I may do some pending emails if I have time, but please don’t expect a response until about 3rd Jan (except with matters that can’t wait). Support...
View ArticleBack to work today
I’m back now and have started responding to emails. There are also a few help desk tickets that have been forwarded to me. Support has said to some players that I’ll respond today, but it wont be...
View ArticleGeneral update
Catching up on work has only taken slightly longer than expected. I’m only a day behind having responded to all emails. If you haven’t received a response yet, you will by the end of tomorrow. Thanks...
View ArticleSystem Phone & Partners
This is an update on the software for mobile phones to apply the system. The previous programmer was very close to completion, then he left the project and I haven’t been able to get a response from...
View ArticlePhone system
I’ve managed to complete the new specifications document for the completion of the phone system. The document has been sent to the programmer who will give a cost and time estimate. I expect it will...
View Article